Delivey, Return and Cancellation Policy

DELIVERY, RETURN & CANCELLATION POLICY

Delivery: New Cheli bouitique ensures that the products are delivered in excellent condition and in the fastest time possible.

Color and Description Disclaimer

We at New Cheli do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations in the color of the actual product. This color variation between the actual product and that displayed on the website is mainly because of digital photography and color settings and capabilities of monitors. Minute variations may also occur due to the fabric dyes. Products ordered with bead and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Colors of Red, Maroon, Off-White and Orange have a higher tendency to reflect differently than other color shades. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products tend to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the actual color of the product received.

Cancellation:If the order is cancelled,lost or un-delivered to your preferred location,we will refund the complete order amount including shipping charges.If you cancel part of the order, shipping charges will not be refunded.*

Return & Exchange:You have the option to return or exchange items purchased on newcheli.com.Return/Exchange acceptance varies from 7 days to 30 days of the receipt of item and depends on our sellers and Affiliate partners.If you choose to exchange the item for reason of mismatch of size or receipt of a defective item,you will be provided with a replacement of the item, free of cost.However an exchange is subject to availability of the item and shipping charges.*

The following EXCEPTIONS and RULES apply to this Policy:

  • We do not accept return or exchange requests forinnerwear, cosmetics, socks, deodorants, perfumes and free items
  • Fine jewelry products must be returned within 7 days from the day of delivery,
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact,and should not be broken or tampered with.
  • Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
  • Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
  • In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the freegift.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit.For all self-shipped returns, we recommend you use a reliable courier service.

*Note: The above policies are not applicable for any international orders.To know more about international shipping policies,Click Here